General Regulation

Terms and Conditions

Revised September 2026

This is a courtesy translation. The Portuguese version is the legally binding text and prevails in the event of any discrepancy.

The BilheteJá platform is owned by JUST MARKET, Sociedade Unipessoal LDA, company registration no. 518654311, with offices at Rua Rodrigues Faria 103, Ed I, 3.36, 1300-501 Lisbon, Portugal, hereinafter "Bilhete-Já" or "the Platform".

This Regulation sets out the terms and conditions applicable to the use of the platform for managing, promoting, selling and issuing tickets for events and shows.

Use of the Platform implies full acceptance of this Regulation.

1. Definitions

For the purposes of this Regulation:

Platform: the BilheteJá website and services
Promoter: the event organiser who makes tickets available on the Platform
Buyer: the user who purchases tickets
Digital Ticket: an electronic admission title with a unique QR code
Event: a show, activity or initiative promoted by a third party

2. Purpose of the Platform

BilheteJá provides an online platform for:

event management
ticket sales
issuing digital tickets
validating admissions by QR code
processing electronic payments

BilheteJá acts as a technology intermediary between Promoters and Buyers.

3. Registration and Use

3.1 Buyers

Customers register by providing their name and email address.

Tickets may also be purchased without prior registration, by providing an email address to receive them. To receive an invoice, a NIF (Portuguese taxpayer number) must also be provided.

The public may search and browse events. Customers may:

select tickets
purchase tickets
receive digital tickets
receive an invoice or proof of purchase by email (optional)
transfer a ticket to a third party

Users undertake to provide true and up-to-date information.

3.2 Promoters

Promoter registration is subject to prior approval by BilheteJá. BilheteJá may request:

tax identification
description of activity
IBAN
contact details
an ATCUD invoicing series (Portuguese tax authority document code)
any other information required for verification

BilheteJá reserves the right to reject registration requests, suspend accounts, remove events and withdraw access to the platform whenever there is suspicion of fraud, legal non-compliance or abusive use.

4. Events and Promoter Responsibilities

Promoters are solely responsible for:

organising the events
the accuracy of the information published
compliance with applicable legislation
obtaining the necessary licences
any legally required refunds
actually holding the event
checking QR codes at the event entrance

BilheteJá is not the promoter of the events made available on the Platform.

5. Tickets and QR Codes

5.1 Creating Events

The Promoter defines: name, description, category, date and time, venue, capacity, image or poster, venue map, age rating and the applicable VAT rate.

5.2 Events with Multiple Sessions

The Promoter may define independent sessions or dates and manage stock and tickets per session.

5.3 Ticket Types

The Promoter may define ticket types - for example General, Early Bird, VIP - each with its own price, quantity and sales period.

5.4 Seating

The Promoter may define general admission and zones, and upload an illustrative venue map (optional).

5.5 Sales Dashboard

The Promoter has access to a dashboard with real-time sales, accumulated revenue and report exports.

5.6 QR Codes

Every ticket issued carries a unique, non-transferable QR code.

Using their own mobile devices, the Promoter accesses the PWA application with the credentials provided, in order to validate QR codes at the event entrance.

Any attempt to reuse or forge tickets results in:

immediate invalidation
refusal of admission
possible reporting to the competent authorities

BilheteJá may block tickets suspected of fraud or improper use.

6. Prices, Fees and Payments

Ticket types and prices are set by the Promoters.

The Platform may charge:

fixed fees
variable fees
processing costs
costs associated with optional notifications

Bilhete-Já Base Fee Schedule

Schedule	Fee	Amount
Schedule A - borne by the customer	Percentage of face value	5.00%
Schedule A - borne by the customer	Fixed fee per ticket	€0.50
Schedule B - borne by the promoter	Percentage of face value	3.00%
Schedule B - borne by the promoter	Fixed fee per ticket	€0.50
Customer-borne, zero-cost ticket	Fixed fee per ticket	€0.50

The fees and commissions in force shall be those published on the website at the time the event is created.

See the Fee Schedule .

The price payable for tickets is always shown in the buyer’s order.

Payments are processed through EUPAGO and its supported methods - MB WAY, Multibanco, VISA, Google Pay and Apple Pay.

Invoicing is carried out through InvoiceXpress: the ticket amount is invoiced in the name of the promoter, and fees and commissions in the name of JUST MARKET, Sociedade Unipessoal, Lda.

The promoter receives their net revenue in accordance with the plan agreed with BilheteJá.

7. Refunds and Cancellations

7.1 Event Cancellation

In the event of cancellation:

The Promoter may cancel the event and is responsible for notifying buyers and for returning amounts paid
The Promoter is solely responsible for refunds to customers, whose list is provided by BilheteJá
Fees and commissions charged by BilheteJá are not refundable
BilheteJá assumes no financial responsibility for the amounts Buyers paid for tickets

8. Ticket Transfers

Where available, tickets may be transferred between users.

Each transfer invalidates the original ticket held by its holder.

Each ticket may only ever be used once.

BilheteJá may limit or suspend transfers in cases of abusive use.

9. Prohibition of Unlawful Resale

The Platform may not be used for:

unlawful ticket resale
speculation
selling above the legally permitted price
fraudulent activity

BilheteJá reserves the right to cancel transactions, block accounts and cooperate with judicial and police authorities.

10. Prohibited Use

The following are prohibited:

using bots or automated systems
attempting unauthorised access to the infrastructure
reproducing or copying the platform
circumventing security mechanisms
creating fake events
phishing or fraud

11. Intellectual Property

All Platform content, including:

the "Bilhete-Já" trade mark
design
software
source code
visual identity

is the property of JUST MARKET, Sociedade Unipessoal, LDA.

Any use without written authorisation is prohibited.

12. Data Protection

BilheteJá processes personal data in accordance with the General Data Protection Regulation (GDPR).

Data may be used for:

processing purchases
issuing tickets
invoicing
communications authorised by the user

The Privacy Policy forms part of this Regulation.

13. Platform Availability

BilheteJá will endeavour to keep the Platform continuously operational, but does not guarantee the absence of interruptions or technical failures.

Service may be suspended for maintenance, updates and security.

14. Limitation of Liability

BilheteJá shall not be liable for:

event cancellations
programme changes
breaches by Promoters
indirect losses
loss of revenue
internet or third-party service failures

The Platform’s maximum liability is limited to the amount actually charged in fees for the transaction in question.

15. Suspension and Closure of Accounts

BilheteJá may suspend or close accounts in cases of:

breach of this Regulation
fraud
abusive use
unlawful activity
reputational risk to the Platform

16. Amendments to the Regulation

BilheteJá may amend this Regulation at any time.

Amendments take effect once published on the Platform.

17. Governing Law and Jurisdiction

This Regulation is governed by Portuguese law.

The courts of the district of Lisbon have exclusive jurisdiction over any dispute, with express waiver of any other.

18. Contact

JUST MARKET, Sociedade Unipessoal, LDA

ja@bilhete-ja.com